Return and delivery policies
- Easy returns within 72 hours – just give us a heads-up!
- Swap for a different size or return damaged items within 7 days, keeping things unused.
- We stick to delivery times, but delays happen – no refunds for delivery time disputes.
- Exchanges and replacements only – no cash refunds.
- Address mix-up? Let's fix it together, but reshipping costs are on you.
- Need assistance or just want a chat? Email neosocial27@gmail.com or WhatsApp 8088454683. We're here for you!
Return policy
We initiate the process of return within 72hours once you opt for the option of return.
Returns are only subjected to damaged products received by the customer and any Issue regarding sizes will be entertained, if the customer receives the wrong size what they have ordered for. So we ask you to responsibly choose your size as given in the size chart ,if unsure please order one size bigger.
All claims should be made in 7 days after the delivery and product should be unused.
If you don't follow the wash care instruction and do hard wash or scrub on print you'll be responsible for it, No return or replacement will be done in such cases. Wash Care instruction is mentioned on the product page in product description section.
Delivery will be as per government guidelines and delivery time may vary with constantly changing government regulations or any natural reasons like Heavy Rain/ Fog /Snow. In such cases it may take longer than mentioned time, in such cases no refund/return will be done based on delivery time dispute.
Our return policy accepts only exchanges/replacements and not direct monetary refunds. Return or refund will not be done on buyer's remorse.
If you want to cancel the order after placing it, please get in touch with us immediately or in 24 hours, If your order is processed then we'll not be able to cancel it or refund the money, Please take not of that.
If you have mentioned wrong phone no or wrong pin code or wrong address or incomplete address details, you'll be responsible for it. We won't be doing replacement in such cases. If it's returned to us, you have to pay for reshipping, If it's delivered to wrong address due to wrong information provided by you, We won't be able to help you.